Refund Policy

Thanks for shopping at yun.co (www.yundotco.com)

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 days to return an item from the date you received it, with a valid reason. We only replace items if they are defective. Example: If you received the product(s) on 1st May, please return the product(s) by shipping it to our warehouse by 7th May.

Product(s) can be returned for exchange or refund, provided the product(s) is returned in new and original condition with original product packaging and labels.

Your item needs to have the receipt or proof of purchase. 

Product(s) sold at mark down prices cannot be returned.

Personal Care product(s) cannot be exchanged or returned due to our strict hygiene policy.

Only product(s) purchased in Malaysia can be returned.

Refunds (if applicable)

Once we received your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 14 days, depending on your payment method's policies.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount i.e. paid price for the product(s) less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are non-refundable. The coupon code may be replaced at our sole discretion if the product(s) to be refunded is damaged, defective or faulty. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over rm 100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

YUN ART WORKSHOP reserves the right to reject requests for returns and/or refunds where (i) such requests are deemed habitual in our sole and absolute discretion; and/or (ii) there is suspicion of purchase for the purposes of resale.

YUN ART WORKSHOP reserves the right for final decision.

YUN ART WORKSHOP reserves the right to amend this policy at any time without prior notice.

Contact Us

If you have any questions on how to return your item to us, contact us.